Data Collection Process
rokusupport.xyz collects data from the users and use that just to study and analyze the data for the improvement of our services. Your information may be stored as a back-up in third-party databases.
Users are able to provide their personal information including name, email and payment method using the form given on our site. You are also eligible to provide the information either via chat or phone call. Find the details about the information we collect from the users.
Name and Contact Details
To collect the name and contact details of users, direct communication such as emails, website, calls to toll-free number and instant chat is used. However, indirect communication is also been used if required only for the purpose of delivering services and is strictly confidential.
Information about the devices is generally collected by rokusupport.xyz team with respect to operational state, the possible issues experienced and any other information to help them resolve the issues.
Users need to provide personal information such as name, email, phone number, debit/credit card details and much more. The provided information by users will be used to make some transactions. All this information will be kept safe by us. However, in case we receive any violations from the user then the website will disclose the provided personal information to the relevant authorities.
Providing payment details is compulsory. The payment details are used to complete any transactions on our website. However, it’s recommended to confirm your transactions with a one-time password (OTP).
The purpose of collecting data related to Error Reports from users will enable us to make a diagnosis of the issue, so the right fix and assistance can be recommended.
Information about user location
It is mandatory for users to share information about their location. This can help the website to recommend some relevant deals and offers nearby your area. Otherwise, you need to go through all the other necessary information.
There are several other websites which make use of our website as a platform to promote their ideas and products. Such websites are usually known as third-party affiliates. We do not stand legally responsible for any distortions or for the information they provide on our website as it is in no relation to us. It is their own policies and rules which rule their actions and content.
Similar to other site operators, we collect data which your browser sends each time when you visit our site (“Log Data”). This Log Data may consist of information for example browser type, browser version, your computer’s Internet Protocol (“IP”) address, the pages of our Site that you visit, the time spent on those pages, the time and date of your visit, and other statistics.
Whenever our customers request for remote access during technical support, we ask the date of purchase of laptop, PC, make and model number, software and hardware installed, type of ID number, and other related information. This allows our technicians to diagnose and fix issues without visiting your home or office. Our experts don’t take any access to confidential and private data stored on your device or network.
We may also use web-based diagnostic tools to collect a wide range of useful data about the status of your PC and installed programs. We receive this data through security technologies over the internet. Our professionals carefully examine this information and troubleshoot all types of technical problems.
How we use information
Usually, we make use of Personal Information to give permission and strengthen our relationship with our customers via: Conversation, Promotion and Escalation.
The information will be utilized to provide you with process deals, customer service, respond to users’ demands, send exclusive offers, commercials, updates and look for your ideas and response.
rokusupport.xyz utilize your commercial preferences and personal information for personalizing and displaying broadcasts and other content for you.
We make use of your information to avoid scam and offense, to show and illustrate commercials and other stuff for you, and for other technical and in-house business purposes.
In order to retain the reliability of our website and its services, we take all measures to continue the privacy of the information provided to us by our customers. rokusupport.xyz makes sure its users that the information provided by the users will be protected from fake transactions. But if we realize that there was a misuse of the aforementioned terms, then it’s suggested to share the information with the lawful authorities.
Your personal information’s security matters the most for us but keep in mind that no electronic storage method or transmission method over the internet is 100% secure. While we do our best to make use of commercially acceptable means to safeguard your Personal Information, we cannot guarantee its complete security.