Is your Roku remote not working? If the answer is a big yes, then you’re not alone. We do have some easy fixes for Roku remote not working issues.
The simplest way to figure out which type you have is to open the battery lid. If you discover a pairing button, then you own an enhanced point-anywhere remote. In case you don’t, then you own a less fancy IR remote.
Now, let’s take a look at some fixes that will help to solve any issues that are causing the Roku remote not working properly.
Fixes for standard IR Roku remote
Ensure that the signal isn’t blocked
The issue may be due to an interference-creating obstruction that’s blocking the WiFi signal making its own way from the remote to the Roku streaming device. Get rid of such objects that are positioned in front of it. Also, make sure that you’re pointing the remote directly at your Roku device.
If there are no obstructions like cordless phone, Bluetooth speakers, electronic gadgets, metal appliances, etc. and the remote doesn’t work properly even when you’re close to the Roku streaming player, then the search for the right fixes continues.
Reset the batteries
The next solution on the list is pretty easy: reset the batteries. Just open up the battery cover at the back, remove the batteries, rub them with soft hands and then place them back again.
Replace the batteries
If the process of resetting the batteries didn’t work, then replace them with a new one or you can also borrow them from a different device in your home or office.
Fixes for the enhanced point-anywhere Roku remote
Restart your Remote and the Roku Device
If you have an enhanced remote, then restarting your streaming device and its remote is the first thing to do. Open the battery cover and remove its batteries. After a few minutes, remove the connected power cable from the Roku device, wait for a couple of seconds, and after that, plug it back in.
When the home screen of your Roku device appears on your TV, insert the batteries back into the remote. Wait for a few seconds for the connection to get established. Press a button to verify if it works or not.
To fix Roku connectivity issues, do not delay in calling us at 1-866-817-4499 (toll-free).
Repair the remote
Remove the batteries and the power cable from the Roku device. After a few seconds, plug the cable back into the Roku device. As soon as you see the home screen, insert the batteries back in.
Once done, press and hold the pairing button for a couple of seconds, or until the pairing light on the remote started blinking. Next, wait for a couple of minutes for the remote to establish a connection with your Roku device. For assistance, ask us for Roku help.
Replace the batteries
Actually, the process of replacing the batteries is quite different — but pretty simple — when compared to the standard IR remote. Remove the batteries from the remote along with the power cable. After a few seconds re-connect the cable back again.
Once the home screen appears, insert the new batteries.
If these solutions didn’t solve your problem, then there are two other things that you can do. It doesn’t matter which type of remote you own.
Download the Roku Application
Have you tried all the aforementioned solutions and still can’t get the Roku enhanced remote to work? Fortunately, the remote your Roku came along isn’t required to make use of the streaming device. Well, the alternative is to download the free app. It will allow you to control all the smart device with your smartphone.
Switch to a New Remote
If you aren’t able to fix the remote and don’t wish to use the Roku app, then there’s only one other option left: grab a new remote.
So, these are the most common solutions that can definitely solve your remote-related issues. If you are having problems with your Roku device as well, then we insist you have a word with our technicians that are 24×7 ready to give you Roku online support.